Stadtwerke München GmbH

Responsible for content:

Andreas Brunner
Marketing/Kommunikation
Stadtwerke München GmbH
Emmy-Noether-Straße 2
80992 Munich

Portal management: Annica Spiller, Sabine Wimberger, Linda Zacherl

Editorial staff: Verena Schwarzmayer, Sabine Wimberger, Beatrix Deiss

E-mail: webmaster@swm.de

Magazine, newsletter: Beatrix Deiß, news@swm.de

Copyright

SWM reserves the right to undertake any updates, modifications or additions to the information and data presented without prior notice.
The layout, textual content and graphics of all pages of www.swm.de are protected by SWM copyright. No information or data, in particular no texts, parts of texts or illustrative material, may be used unless consent has been granted in a separate written agreement with SWM.

Images: Fotolia.com, iStockphoto.com, Avenue Images, Adpic, Shutterstock.com, OJO Images, Nick Frank, Robert Götzfried, Kerstin Groh, Maik Kern, Jan Kobel, Denise Krejci, Andreas Leder, Daniel Lamas Cornejo, Claudia Leifert, Steffen Leiprecht, Stefan Obermeier, Jorge Royan, Marcus Schlaf, Felix Steck, Rainer Viertlböck, Alexander Walter, stock.adobe.com

© 2010 – 2024 Stadtwerke München GmbH
all rights reserved

Disclaimer

Despite our careful checks, we can assume no liability for the content of external links. The content of the linked pages is the sole responsibility of the respective operators.

Please note

This legal information also applies to content on 

facebook.com/StadtwerkeMuenchen 
facebook.com/FlorianBieberbach
facebook.com/MuenchnerBaeder 
facebook.com/swm.karriere
instagram.com/StadtwerkeMuenchen
instagram.com/stadtwerkemuenchenkarriere/
twitter.com/SWM_Muenchen
youtube.com/StadtwerkeMuenchen'
xing.com/pages/stadtwerke-muenchen
linkedin.com/company/swm-gmbh-munich

Dispute settlement

Consumer contracts in the areas of electricity and gas
For the purpose of settling disputes pertaining to consumer contracts in the area of electricity and gas, an arbitration procedure can be applied for with the arbitration office Energie e.V., Friedrichstraße 133, 10117 Berlin, Germany, under the conditions laid down in Section 111b German Energy Industry Act (EnWG).

Internet: www.schlichtungsstelle-energie.de
E-mail: info@schlichtungsstelle-energie.de

The precondition for such an application is that SWM’s complaints office has been applied to and a satisfactory solution for both parties has not been found. SWM is obliged to participate in the arbitration procedures of the Energie e.V. arbitration office.
 

Consumer contracts excluding the areas of electricity and gas
For the purpose of settling disputes pertaining to consumer contracts in the area of heating, water, and energy services as well as other consumer contracts, an arbitration procedure can be applied for with the nationwide Allgemeinen Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein:

Internet: www.verbraucher-schlichter.de
E-mail: mail@verbraucher-schlichter.de

The precondition for such procedures is that you have applied to our company and a solution satisfactory for both parties has not been found.
 

Platform of the European Commission for settling disputes online
The Internet platform of the European Commission for settling disputes between consumers and companies online (so-called “OS platform”) can be accessed via the following link: 
https://ec.europa.eu/consumers/odr

Consumers can use this platform in order to settle their disputes from online purchasing agreements or online service contracts.

Conception & design

denkwerk GmbH 
Vogelsanger Str. 66
50823 Cologne
Germany
www.denkwerk.com

E-mail: hello@denkwerk.com