Customer Service

Contact details of the SWM customer service

We are happy to help you.

Do you have questions about your contract (electricity, natural gas, water) or our products? Please use one of our contact options. We will gladly help you and attend to your request!

How to reach us

Service hotline

We would be happy to advise you personally: Just give us a call.

Tel: 0800 796 796 0  *
(Mon to Fri from 8 a.m. to 8 p.m.)

* free of charge within Germany

For inquiries from abroad, please call +49 89 236 10

 

Callback service
We will take time for you and focus entirely on your needs:
We will be happy to call you at the time of your choice.

To the callback service

Written direct contact

Please use our contact form for your inquiry.

To the contact form

Or write us an e-mail to customer-service@swm.de.

 

Postal address

Stadtwerke München GmbH
80287 München

Assistance with malfunctions

As an SWM electricity and natural gas customer, you will receive expert assistance within two hours of calling the M-Sicherheitsservice in the event of disruption to the electricity, natural gas, district heating, district cooling or water supply.

The M-Sicherheitsservice helps in case of malfunctions and is available for you by telephone 24 hours a day, 365 days a year:

0800 796 888 000 *

* free of charge within Germany

The SWM Shop – meet up with us at the heart of the city

The SWM Shop on the mezzanine floor of the Marienplatz subway station is a centrally situated contact point for our customers.

Here, we explain the offers and benefits of SWM products and services in personal conversations. The SWM Customer Service will be happy to help you with questions about invoices or any other concerns.

SWM Shop Marienplatz
Mezzanine floor of the subway station
80331 Munich

Opening hours
Mon to Fri from 10 a.m to 8 p.m.
Sat from 10 a.m. to 4 p.m.

SWM Customer Center - directly at our SWM headquarters

At our SWM Customer Center you can take your time to have the offers and benefits of SWM products and services explained to you. Our colleagues will be happy to help you with questions about invoices or any other concerns you may have. We will also be happy to advise you on energy and energy savings issues.

Here, you will also find two automatic pay stations where you can pay bills and outstanding receivables in cash, by EC or credit card (VISA, Mastercard). At the same time, we will also pay out any credits upon presentation of your identity card.

SWM Headquarters
Emmy-Noether-Strasse 2
80992 Munich

Opening hours
Mon to Thu from 8 a.m. to 6 p.m.
Fri from 8 a.m. to 3 p.m.