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Residential customer service

For questions about electricity, natural gas and water

0800 796 796 0
(Monday to Friday from 8 a.m. to 8 p.m.)

*toll-free within Germany

Help with disturbances (electricity, natural gas, water, district heating)

The M-Security service is available 24/7.

0800 796 888 000 *

*toll-free within Germany

More contacts
Residential customer service
For questions about electricity, natural gas and water

customer-service@swm.de
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