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SWM Zentrale

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Residential customers

We would be pleased to answer your questions from

Monday to Friday from 8 a.m. to 8 p.m. at

Phone: 0800 796 796 0*

Your enquiries on products, services, prices, terms of contract and bills etc. will be answered in a fast, expert and reliable way.

If you have questions on our products and services and would like to talk to us in person, please visit our service team at the customer center at SWM's headquarters in Moosach.

We would also be pleased to respond to your questions in writing. For written enquiries, send an e-mail or a fax:

E-mail: customer-service@swm.de
Fax: 0800 796 796 9*
* toll-free within Germany

For inquiries from outside Germany please call:

Tel: +49 89 2361-0

You can also send us your inquiries directly using the contact form:

Contact form

Use our call-back service for urgent inquiries. Simply tell us what your inquiry is and indicate your preferred call-back time:

Call-back service

Our address

Stadtwerke München GmbH
Residential address:
Emmy-Noether-Straße 2
80992 München
Postal address:
80287 München

How to reach us

To view SWM's location, please download the map:

SWM location map (PDF, 1801 KB)

Travel on MVG to get to us

Our SWM center is easy to reach by underground, bus or tram.
The online timetable shows you the quickest route to us.

Customer care for Moosburg
Stadtwaldstraße 74
85368 Moosburg
Phone: +49 8761 76 05-38 or -26
Fax: +49 8761 76 05 30

Opening times:
Monday to Friday 8 a.m. - 12:30 p.m.
Thursday 2 p.m. - 5 p.m.

The technical support service is available 24 hours a day/365 days a year.

Phone numbers:

  • Electricity: +49 89 381 01 01
  • Nautral gas: +49 89 15 30 16
  • Drinking water: +49 89 18 20 52
  • District heating: +49 89 23 03 03

Further information can be found at M-Sicherheitsservice.


Your service 24/7!

Tariff advisor Electricity