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Kundenservice - Kontakt zu den SWM

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Residential customers

We would be pleased to answer your questions from

Monday to Friday from 8 a.m. to 8 p.m. at

Phone: 0800 796 796 0*

Your enquiries on products, services, prices, terms of contract and bills etc. will be answered in a fast, expert and reliable way.

We would also be pleased to respond to your questions in writing. For written enquiries, send an e-mail or a fax:

E-mail: customer-service@swm.de
Fax: 0800 796 796 9*
* toll-free within Germany

For inquiries from outside Germany please call:

Tel: +49 89 2361-0

You can also send us your inquiries directly using the contact form:

Contact form

Use our call-back service for urgent inquiries. Simply tell us what your inquiry is and indicate your preferred call-back time:

Call-back service

Our address

Stadtwerke München GmbH
Residential address:
Emmy-Noether-Straße 2
80992 München
Postal address:
80287 München

SWM Shop

Kundenberater im SWM Shop Marienplatz

Find out about the benefits of SWM’s products and services in a relaxed atmosphere at our SWM Shop. Personal customer service advisors are happy to assist with questions concerning invoices or any other matters.

The shop is located on the mezzanine floor at U-Bahn station Marienplatz.

Opening times:
Monday to Friday: 10 a.m. to 8 p.m.
Saturday: 10 a.m. to 4 p.m.

 The technical support service (M-Sicherheitsservice) is available 24 hours a day/365 days a year.

0800 796 888 000 *

*toll-free within Germany

Tariff advisor