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We intend to take a more holistic view of our customers in the future – and offer them our services via a

digital interface. In addition, we continue to feel responsible for ensuring that everybody in Munich and the

region receives excellent value for money in the basic services of energy, heating, water, mobility and

telecommunications in the future, too.

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SWM will use the increasing technological capabilities to actively connect people, services and equipment.

The vision we are pursuing with all these ambitious plans is that of turning the City of Munich into an integrated

system – sustainable, digital, efficient and still worth living. When doing so, we can build on our strong brand,

our broad customer base and the great trust in SWM as a company serving the citizens of Munich and the

region.

We are aware of the fact that SWM’s realignment requires a great deal of willingness to change on the part of

our employees. We are therefore all the more pleased that they are accompanying us on our journey with a

motivated and constructive attitude. They have thus earned our gratitude and respect! We also wish to thank

our shareholder, the City of Munich, for supporting our efforts to sharpen our strategy. In return, we will make

a contribution to keeping Munich running with both long-standing and also numerous new services – in the

same reliable manner as in the past 100 years.

Sincerely yours,

FROM LEFT TO RIGHT,

FROM TOP TO BOTTOM:

DR FLORIAN BIEBERBACH,

WERNER ALBRECHT, INGO WORTMANN,

HELGE-UVE BRAUN.

Dr Florian Bieberbach

Chief Executive Officer

Werner Albrecht

Director, Personnel and

Social Affairs

Helge-Uve Braun

Director, Technology

Ingo Wortmann

Director, Public Transport

ANNUAL REPORT 2016  STADTWERKE MÜNCHEN

3

Letter from the Management Board