We intend to take a more holistic view of our customers in the future – and offer them our services via a
digital interface. In addition, we continue to feel responsible for ensuring that everybody in Munich and the
region receives excellent value for money in the basic services of energy, heating, water, mobility and
telecommunications in the future, too.
SWM will use the increasing technological capabilities to actively connect people, services and equipment.
The vision we are pursuing with all these ambitious plans is that of turning the City of Munich into an integrated
system – sustainable, digital, efficient and still worth living. When doing so, we can build on our strong brand,
our broad customer base and the great trust in SWM as a company serving the citizens of Munich and the
We are aware of the fact that SWM’s realignment requires a great deal of willingness to change on the part of
our employees. We are therefore all the more pleased that they are accompanying us on our journey with a
motivated and constructive attitude. They have thus earned our gratitude and respect! We also wish to thank
our shareholder, the City of Munich, for supporting our efforts to sharpen our strategy. In return, we will make
a contribution to keeping Munich running with both long-standing and also numerous new services – in the
same reliable manner as in the past 100 years.
FROM LEFT TO RIGHT,
FROM TOP TO BOTTOM:
DR FLORIAN BIEBERBACH,
WERNER ALBRECHT, INGO WORTMANN,
Dr Florian Bieberbach
Chief Executive Officer
Director, Personnel and
Director, Public Transport
ANNUAL REPORT 2016 STADTWERKE MÜNCHEN
Letter from the Management Board