Contact

Residential customers

We would be pleased to answer your questions from

Monday to Friday from 8 a.m. to 8 p.m. at

Tel: 0800 796 796 0*

Your enquiries on products, services, prices, terms of contract and bills etc. will be answered in a fast, expert and reliable way.

We would also be pleased to respond to your questions in writing. For written enquiries, send an e-mail or a fax:

E-mail: customer-service@swm.de

Fax: 0800 796 796 9*

* toll-free within Germany
For inquiries from outside Germany please call:

Tel: 089/2361-0

You can also send us your inquiries directly using the contact form:

Contact form

Use our call-back service for urgent inquiries. Simply tell us what your inquiry is and indicate your preferred call-back time:
Call-back service

Our address

Stadtwerke München GmbH

_{Residential address:}

Emmy-Noether-Straße 2

80992 München

_{Postal address:}
80287 München

How to reach us

To view SWM's location, please download the map:

Travel on MVG to get to us

Our SWM center is easy to reach by underground, bus or tram.
The online timetable shows you the quickest route to us.

If you have questions on our products and services and would like to talk to us in person, please visit our service team at the SWM Shop located on the mezzanine floor of the Marienplatz underground station. Here we can explain SWM’s range of products and services and their benefits to you in relaxed surroundings. 

SWM Shop
Marienplatz
Mezzanine floor of underground and urban railway station (entrance near to Kaufhof)
80331 München

Opening times:
Monday to Friday 10 a.m. to 8 p.m.
Saturday 10 a.m. to 4 p.m. 

Customer care for Moosburg
Stadtwaldstraße 74 (Stadtplan)
85368 Moosburg
Tel: 08761 76 05-38 or -26
Fax: 08761 76 05 30

Opening times:
Monday to Friday 8 a.m. - 12:30 p.m.
Thursday 2 p.m. - 5 p.m.

Business customersIf you have questions please send an e-mail to customer-service@swm.de.